Question 1

Do I need a GP referral to order a test?

Accepted Answer

No. You can order any OptiBlood test or bundle directly from our website without a GP referral, a waiting room, or a clinic appointment.

Question 2

How is my kit delivered?

Accepted Answer

Your home collection kit is delivered to your UK address with clear instructions and a prepaid tracked return envelope. Kits are dispatched in discreet, plain packaging.

Question 3

How long does kit delivery take?

Accepted Answer

Kits are typically dispatched within 1–2 working days of your order and delivered within a further 2–3 working days via tracked UK delivery.

Question 4

Can I add more tests to a bundle?

Accepted Answer

Yes. You can add individual tests from any category. Where medically and operationally suitable, compatible tests may be combined into one collection kit.

Question 5

How should I prepare for my test?

Accepted Answer

Most tests are best collected in the morning before eating. Stay well hydrated the day before. Specific timing advice is included with your kit where relevant.

Question 6

Is home blood collection difficult?

Accepted Answer

No. Each kit contains clear step-by-step instructions and everything you need to collect a small blood sample at home using a simple finger-prick method.

Question 7

How do I return my sample?

Accepted Answer

Place your collected sample in the prepaid tracked return packaging provided and post it back to the laboratory. No additional postage is required.

Question 8

When will I receive my results?

Accepted Answer

Most results are delivered to you within 24–72 hours of the laboratory receiving your sample. Some specialist tests may take 5–7 working days.

Question 9

How are my samples analysed?

Accepted Answer

Samples are analysed by a specialist laboratory operating under strict UKAS accreditation and actively participating in National External Quality Assessment Schemes (NEQAS), ensuring results meet identical performance standards to the NHS.

Question 10

How are results delivered?

Accepted Answer

Your original laboratory report is sent to your verified email address as a secure, password-protected PDF. For additional security, the password is sent separately by SMS to the mobile number provided with your order.

Question 11

What if a result is outside the normal range?

Accepted Answer

Flagged results are clearly marked on your report. We recommend discussing all results with your GP or an appropriate healthcare professional.

Question 12

Is my data kept private?

Accepted Answer

Your health data is stored securely and handled in line with UK GDPR and the Data Protection Act 2018. Only you and those you authorise can access your results.

Question 13

Are my results stored in my website account?

Accepted Answer

Reports are not stored in your OptiBlood website account. Your original laboratory report is emailed to your verified address as a password-protected PDF, so please ensure your email and mobile number are correct.

Question 14

Will my results be shared with my GP?

Accepted Answer

No. Your results are confidential and are not shared with your GP or any third party unless you choose to share them yourself.

Questions, answered

Ordering & Kits

Sample Collection

Results & Timing

Privacy & Data