Help & FAQs
Find answers to common questions about ordering, collecting your sample, and receiving your results. If you need further help, please contact our team.
Need to speak to us? Contact OptiBlood support and we’ll be happy to help.
Ordering a test
Select a health bundle or individual blood test. You can add individual tests to any health bundle. Where medically and operationally suitable, compatible tests may be combined into one collection kit.
Receiving your kit
Your home collection kit is delivered with clear instructions. Kits are delivered to UK addresses in discreet packaging.
Collecting your sample
Most tests are best collected in the morning before eating. Stay well hydrated the day before. Specific timing advice is included with your kit where relevant.
Returning your sample
Collect your sample and return it using the prepaid tracked packaging provided. No additional postage is required.
Laboratory analysis
Samples are analysed by a specialist laboratory. Your report is then delivered securely to you by email.
Receiving results
Most results are delivered to you within 24–72 hours of the laboratory receiving your sample. Some specialist tests may take longer. Your original laboratory report will be sent to your verified email address as a password-protected PDF. Your password will be sent separately by SMS.
Privacy and support
Your health data is stored securely and handled in line with UK GDPR and the Data Protection Act 2018. Only you and those you authorise can access your results. If a result is outside the normal range, flagged results are clearly marked on your report. We recommend discussing all results with your GP or an appropriate healthcare professional.
How You'll Receive Your Results
Once your laboratory analysis is complete, your original laboratory report will be sent to your verified email address as a secure, password-protected PDF. For additional security, the password will be sent separately by SMS to the mobile number provided with your order.
- Original laboratory PDF report
- Sent to your verified email address
- Password-protected for security
- Password sent separately by SMS
- Reports are not stored in your OptiBlood website account
- Please check that your email address and mobile number are correct before completing your order
Questions, answered
Compliance & Privacy
OptiBlood handles patient data in strict compliance with UK GDPR rules. Results are delivered securely via password-protected links. Laboratory diagnostic services are fulfilled entirely by our accredited partner laboratory network.
OptiBlood tests provide laboratory information and are not a substitute for medical diagnosis, physical examination or emergency care. Discuss concerning results or symptoms with an appropriate healthcare professional.